Store Policy
Customer Care
Our vision is to be the leading biggest bookstore in Malaysia. To achieve our vision, we must exceed the expectations of our customers in everything we do. This requires every member of our team to be committed to providing outstanding customer service at all times.
The following standards have been developed to ensure that we consistently deliver the high level of customer service that our customers expect and deserve:
We will always:
• be polite, professional, and courteous
• be responsive to customer inquiries and requests
• handle customer complaints promptly and effectively
• continuously strive to improve our level of service
Privacy & Safety
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Data collected during a transaction is stored securely for 36 months.
When you browse our store, we also automatically receive your computer Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Browsing data is keep for up to 90 days from the date of your last visit.
With your permission, we may send you emails about our store, new products and other updates.
Payment Methods
Credit / Debit Cards
Online banking
E-Wallet